About Us

HISTORY

Innovative Insurance Solutions, Inc. (IISI) originally was formed in 1990 in southern California by a founder with more than 20 years of underwriting experience for some of the largest insurers and reinsurers.  We relocated to northern Nevada in 1994 and commenced operations in 1995 with a continued focus on transportation risks.  Over the years, we have expanded our offerings to include P&C coverages for a wide variety of business classes and operations.

STAFF

Tap into the expertise of a staff with decades of combined industry experience!

Scot Duncan  CIC  CRM  MBA
President / Underwriter
(775) 782 – 4474 x 105
scot@iisi.com

Scot has a background in applied economics, statistics and management.  After obtaining his MBA, he ventured out in an entrepreneurial direction and started an engineering consulting firm.  He joined IISI in 2001 and was mentored by his father, who had over 35 years of underwriting experience.  He is licensed for Property/Casualty, Life/Health and Surplus Lines.  Additionally, he holds the Certified Insurance Counselor (CIC) and Certified Risk Manager (CRM) designations.

Crystal Buscay   CIC  CISR
Office Manager / Underwriter
(775) 782 – 4474 x 102
crystal@iisi.com

Crystal joined IISI in 1995 and she has experience with just about every aspect of the company.  Her focus is underwriting for all of our programs, as well as oversight of accounting and office administration.  She is licensed for Property/Casualty, Life/Health and Surplus Lines.  Also, she holds the Certified Insurance Counselor (CIC) and Certified Insurance Service Representative (CISR) designations.

Joan Irvin   CISR
Customer Service Representative
(775) 782 – 4474 x 101
joan@iisi.com

Joan joined IISI in 2004.  Her primary focus is obtaining quotes for our Trucking program and process service requests for all of our programs.  She is licensed for Property/Casualty.  Also, she holds the Certified Insurance Service Representative (CISR) designation.

Paul Kostelac   ARM
Risk Management
(775) 782 – 4474 x 104
paul@iisi.com

With over 25 years of experience risk management experience, Paul joined IISI in 1998.  He has expertise in claims, loss control, loss prevention and safety, as well as contractual matters pertaining to independent contractors.  His focus is pre-underwriting risk evaluation, writing risk management reports for insureds, and producing monthly safety material.  In addition to being licensed for Property/Casualty and Health, he is a licensed claims adjuster.  Also, he holds the Associate in Risk Management (ARM) designation.

Lorin Schell
Claims
(775) 782 – 4474 x 103
lorin@iisi.com

Lorin Schell joined IISI in 1999 and has over 15 years of claims handling experience.  His focus is monitoring claims processing, auditing claims files and reports, and acting as a liaison between the insured, TPA, attorneys and carrier.  He is a licensed claims adjuster.

SERVICES

Underwriting

IISI's underwriting approach, which focuses on the fundamentals, is used in both hard and soft markets on our in-house transportation programs.  IISI collects a complete set of data from prospective insureds. Particular attention is paid to loss information, which is organized and then stratified. All prospective insureds are rated using ISO manual loss cost rates as a base. From that point, the underwriter can modify the rate as warranted by the length and quality of the loss history, as well as other relevant factors.  Another key factor utilized in predicting future performance is the quality of the driving records.  MVR data is quantitatively analyzed and scored, and then an overall qualitative rank is assigned.

Risk Management

Sources of risk are identified as part of the underwriting process, prior to binding a new risk.  After being bound, risks are analyzed further and, as appropriate, a report is generated.  Depending on the size and type of risk, various methods to collect information are used, including telephone interviews, reviewing source documents and on-site visits.

Claims

The primary service that IISI performs is acting as a liaison between the parties.  IISI’s involvement provides value added to the insurer by encouraging timely and accurate reporting of claims by the insureds.  IISI assists the TPA by fostering the cooperation of the insured.  IISI protects the insured by reviewing payment amounts—especially when the insured has a retention at stake.

LICENSING

IISI's resident state is Nevada.  In addition to Nevada, IISI has individual and/or corporate non-resident licenses in more than 40 other states, as well as the District of Columbia.  Our primary lines of licensure are Property and Casualty, and we are licensed for Life and Health in many states, as well.  Additionally, we are licensed for Surplus Lines in more than 20 states. We also have two licensed Adjusters as part of our team.