Claims Reporting
Below is claims contact information for some of insurance companies we represent. In general, claims should be reported in a timely manner, preferably the same day, or at least the next business day. Non-emergency claims can be reported to your retail agent, or via our claims e-mail: claims@iisi.com. Please note this e-mail is not monitored outside of our normal business hours.
“Emergency” or other urgent claims should be reported immediately, preferably directly to one of the 24/7 call centers of the insurance company. Examples of factors that might make a claim urgent are as follows:
- Any injuries, especially if someone was transported from the scene in an emergency vehicle.
- Significant property damage (to your vehicle, other vehicles, or any other property, such as buildings, etc.).
- Signs of fraud — for example, the accident itself seemed suspicious, people in the other vehicle are claiming injuries that do not seem consistent with the circumstances of the accident, etc
Century Surety / ProCentury
(policy prefixes begin with CCP or PIC)
Transportation – Commercial Auto
800-825-9489
Online Form (note: links to external website)
Additional Information (note: links to external website)
Garage / P&C – Property, General Liability, Cargo, etc.
800-878-7389
614-895-7040 (fax)
csu@centurysurety.com (email)
Additional Information (note: external website)
Chartis / eTruck
(policy prefixes begin with SFT, SGL or TP)
877-399-6442 (report a New Claim)
877-802-5246 (follow up on an Existing Claim)
Lexington
877-873-9972 |
